Trading with Clear Brew
A few simple things to keep everything running smoothly
Clear Brew like to keep things simple. We do not ask you to sign a long-term contract packed with pages and pages of conditions written only for our benefit - life is too short, and we would much rather spend the time looking after your beer! We believe a great service should speak for itself and hope this is the start of a long and happy working relationship. These few points simply make sure we both know where we stand.
Access
We normally send a friendly reminder a couple of days before each visit. Please make sure we can get into the cellar and bar, that the areas are safe to work in, and that you have told us about any known hazards. We have occasionally arrived to find everyone has forgotten us (or perhaps overslept!) and the keys are nowhere to be found. If you need to move a visit, please give us at least 24 hours' notice. We will always try to help, but if we cannot get in, cannot work safely or the appointment changes at short notice, a £50 aborted-visit fee may apply if we cannot reuse the slot.
Inhibitors
Our little gizmos may not look terribly exciting, but they quietly help us achieve a three-weekly cleaning cycle. They are provided free on loan and always remain the property of Clear Brew; your quotation will show how many are fitted. They may be small, but sadly they are not cheap, so any that go missing will be charged at £15 each.
Top tip
If a cellar refit, beer-line change or dispense-equipment job is on the horizon, please give us a quick heads-up. Cellar technicians work fast, and old lines - inhibitors and all - can vanish into a skip before anyone notices! We will happily remove them first and return to refit them afterwards, at no cost or disruption to you.
Payment
We like invoices to be just as straightforward as the service. Before the first chargeable visit, we will agree how and when they are to be paid; every invoice will show its due date and all charges are subject to VAT where applicable. Feel free to pay early - it will make our day! If an invoice is overdue, we may add statutory interest and the applicable late-payment recovery charge. Nobody enjoys chasing invoices, so if the account is still outstanding the day before the next clean, we may need to pause that visit. Because the slot has been kept especially for you, 50% of the normal fee may still be charged if we cannot fill it. Once everything is up to date, we will get you cleaned as soon as possible and continue the usual three-weekly cycle. If our service fee changes, we will give at least three weeks' written notice.
Issues
Something not quite right? Please tell us - we would much rather hear about it and help than have you quietly unhappy. Clean lines are our responsibility, but beer quality is a team effort and can also be affected by the beer itself, cellar temperature, cooling equipment, gas supply or pressure, glass cleanliness, dispense equipment, actions at the venue or work by other contractors. We cannot accept responsibility for issues caused by those things, although we will always be happy to help play detective. To give us a fair chance to investigate, any concern, dispute or discrepancy that could reasonably have been identified after a visit or on an invoice must be raised in writing within 7 days of the relevant service or invoice date.
Real Ale
Real ale is wonderful, but it does ask for a little extra TLC between our visits. If we clean your real ale lines, please flush them with 8 pints of fresh, cold water between every cask change so sediment from the old cask cannot contaminate the new one. Please use a clean tap, and a clean spear, tube and float where used, for every new cask. Those items are not included in our cleaning service.
Notice period
We hope we will be saving you money and looking after your lines for a very long time. We keep the same time and day free for you every three weeks, so if the day ever comes when you need to say goodbye (we will try not to take it personally!), please give us at least three weeks' notice by email only to dancassen@clearbrew.co.uk to avoid a charge being raised.
Referrals
Happy with us? We would love you to spread the word! Many customers earn a £100 referral reward by introducing us to another site we have not previously spoken to. If they become a customer, we will be delighted to provide the reward after their third paid clean. The reward will be paid directly to an individual referrer, or applied as an account credit where the referrer is a business. It does not apply to sites under the same ownership or group - sorry! The offer may change from time to time, but anything already agreed will always be honoured.
That really is it - no trapdoors, no pages of tiny print and no unpleasant surprises. Just a few sensible points so we can concentrate on keeping your beer pouring beautifully.
Acceptance: By asking Clear Brew to begin the service, or accepting a line clean after receiving the quotation and these terms, you agree to them. The person asking us to begin, accepting the service or signing below confirms that they are authorised to agree on behalf of the customer. Signing below simply provides additional confirmation.
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Clear Brew Kingston is a trading name of TRUE ROOTS VENTURES LTD (17013828), registered in England and Wales. Registered office: 5 Canon Court, Institute Street, Bolton BL1 1PZ.
